At Filesharer, we strive to provide reliable and high-quality file hosting services to our users. Customer satisfaction is important to us, and we aim to maintain transparent and fair refund practices.
This Refund Policy explains the conditions under which customers may request refunds for purchases made through our platform.
By purchasing a paid plan or service from Filesharer, you agree to the terms outlined in this Refund Policy.
In accordance with Paddle's Buyer Terms and payment processing policies, Filesharer offers customers the right to request a refund within 14 days of purchase.
If you are not satisfied with your purchase, you may request a refund within this period without needing to provide a specific reason.
Refund eligibility conditions:
The refund request must be submitted within 14 days of the original purchase date
The request must come from the email associated with the purchase
The transaction must have been processed through our official payment system
Once the request is verified, our team will process the refund through Paddle.
To request a refund, please contact our support team with the following information:
Full name
Email address used for purchase
Transaction ID or invoice ID
Reason for refund request (optional)
Refund requests should be sent to:
support@filesharer.cc
Our support team will review the request and respond within a reasonable timeframe.
Once a refund request is approved, the refund will be processed through our payment provider.
Refund processing times may vary depending on your payment method and financial institution.
Typical processing timelines:
Credit/Debit Card: 5–10 business days
PayPal or digital wallets: 3–7 business days
Bank transfers: depending on banking systems
Filesharer does not control the processing speed of financial institutions.
Refunds may not be granted in certain situations including:
Requests submitted after 14 days of purchase
Violation of our Terms of Service
Accounts involved in abuse, fraud, or malicious activities
Services already refunded previously for the same user
Each case will be reviewed individually.
Users may cancel their subscriptions at any time through their account dashboard.
Cancellation prevents future billing but does not automatically trigger a refund unless the request is within the 14-day refund window.
After cancellation, the service will remain active until the end of the billing period.
Filesharer reserves the right to deny refund requests if we detect abuse of the refund system or fraudulent activity.
Examples may include:
Repeated refund requests
Multiple accounts created to exploit refund policies
Chargeback abuse
We encourage users to contact support before initiating payment disputes.
If a user initiates a chargeback without contacting support first, the associated account may be suspended during investigation.
We strongly recommend contacting our support team to resolve payment issues before opening a dispute with your payment provider.
Filesharer reserves the right to modify this Refund Policy at any time.
Any updates will be published on this page and will apply to purchases made after the update.
Users are encouraged to review the policy periodically.
For refund requests or billing inquiries, please contact:
Filesharer Support
support@filesharer.cc
https://filesharer.cc